FAQs

Where are our toys made?

Our vibrators are all made in China. We have a very close working relationship with our vendors. Our engineering team visits them in person several times a year, and we can see first-hand that their practices are safe, ethical, and environmentally-friendly! Our lubricants and candles are made in the US.

What material are our vibes made ok?

All of our vibrators are made of medical-grade silicone, or soft-touch ABS plastic. We do not recommend using silicone-based lubricants with our silicone toys, as they can have a negative reaction with each other.

When will my order ship?

Orders are typically processed at or before 8:00 PM EST Sunday through Thursday. Depending on rare factors such as unusually high order volume, inventory restocking, warehouse closures etc, fulfillment may take up to 7 days after the order is received.

How old do I have to be to order from The Big O?

You must be at least 18 years of age to order from The Big O . We will never knowingly ship an order to any persons under 18. By use of this site you are confirming that you are 18 years of age or older.

Will my order be shipped discreetly?

Absolutely. The packaging we use for this product is completely discreet — it will show up in a plain white box, with the return address listed as "TBO Fullfillment" It’ll be our little secret. 

How Do I Track My Order?

You'll receive an email with tracking information when your order has shipped. Please ensure your destination has a secure point of delivery. Note that although tracking numbers are sent when the order has been packaged for shipment, tracking information does not start to update until the package has arrived at the processing center. Please contact us with any questions you may have.